Here we answer some of the questions that most often come up while you browse our website. If you still have a question, you can get in touch with us at any time by email at hola@anticandchic.es. We hope you have a pleasant experience. Welcome to Antic&Chic!
Interior Design
You are probably a sensitive, demanding person with good taste, who knows that investing in your home means investing in a better quality of life. But you do not have enough time or resources to achieve what you are really looking for, you do not know where to find that piece of furniture or what material it is made of. Or you simply know that interior design is not your strong point. Having professionals to help you will make it easy and will make sure the result is a success.
How do you choose the right designer? Each one has their own style and character, which is what allows us to create unique projects. At Antic&Chic we design fresh, elegant spaces, built from pieces with soul, colour and exclusive details.
From private homes and second homes to businesses (rural tourism accommodation, gyms, and so on), or even temporary spaces such as trade-fair stands. What they all have in common is that they are projects looking for an identity of their own and interiors with soul.
We look at each project individually, because depending on the budget and the scale of the work we need to keep it as sustainable as possible. Some services we can deliver online and others require us to travel.
Depending on the project you need, we will work out the services required to achieve what you are looking for. Our prices reflect fees for hours worked, travel, and so on.
Under no circumstances do we take a percentage from the manufacturers or shops where you buy the products we recommend for your project, which is why we are completely free to work with any brand. On top of that, we offer a 20% discount on everything you buy at Antic&Chic.
Of course. The more involved you are in the design, the more personal and unique it will be. We can accompany you and be your support in making your dreams a reality, whether by advising you, tracking down information you find difficult or impossible to get, or taking on all the parts of the process you would rather not handle yourself.
Custom orders
Because you value craftsmanship and things that are well made, you are looking for unique, personalised pieces, and because you like to surround yourself with beauty and exclusivity.
A piece transformed by Antic&Chic is not just a painted piece of furniture. It means choosing the piece for its style, dimensions and quality. Then thinking about its design and the finishes that suit your needs and your style. And before anything else, restoring it rigorously to achieve a functional, quality piece. That is why, in the end, the piece is completely personalised and exclusive, finished with the best quality materials. It is also designed to last, which is why we always add our stamp as a symbol of our guarantee.
When the aim is a piece with an antique look, we only use genuine pieces, never mass-produced imitations, because that way the soul and authenticity of the pieces is lost.
When it comes to other kinds of furniture, sometimes we use recycled materials and other times we design the piece from high-quality materials and produce it by hand.
Of course. Depending on its size and weight, as well as where you are, we will let you know the shipping costs. Generally, for a small piece we can send a courier company to collect it (as long as you have packed it beforehand), but for large pieces transport requires a full service from specialist professionals.
Whether it is an antique or a modern piece, the essential thing is to work out the number of hours and the materials we will need. That is why it is vital to know the dimensions, check its condition and define the design and finishes very clearly. For example, a piece in very poor condition, with woodworm and structural problems, will require many more hours and materials than one in good condition.
A very detailed description of what you are looking for, ideally with inspiration photos as well. We will also need to know the dimensions you are after and, if it is a piece you already own and want transformed or restored, we will need close-up photos of its flaws and the things that need repairing.
Depending on how difficult each piece is, we usually take between 10 and 20 days to finish and deliver it. The exception is certain times of year when several projects overlap and we work with a waiting list. In any case, we always let you know before confirming the order and taking payment.
As you can imagine, it is not, since it is a piece made solely and exclusively for you. That is why it is so important that you give us as much information as possible. For our part, you will receive images of the process and a photograph of the finished piece before it is sent.
Online Shop
Once you have completed your purchase you will receive a confirmation email with all the details of your order. What is more, if you are registered on the website you will be able to check the status of all your orders.
Of course. One of the advantages of being registered on the website is being able to follow your order in detail. You can check it at any time in the My orders section. You will also receive a confirmation email for your order and another one when it has been processed and dispatched.
Having an Antic&Chic account lets you:
- Avoid typing in your details over and over again
- See the status of your orders
- See the history of your previous orders
- Make changes to your account details
- Change your password
- Keep a wishlist to save your favourite products and share them with whoever you like
On the login form itself you have the option to recover your password automatically.
You will receive an email at the address you provided with instructions for setting a new password.
We offer 3 secure payment methods for your peace of mind: card payment via payment gateway, PayPal, and bank transfer (with this last option the purchase process takes a little longer, because the parcel is not sent until the payment is confirmed).
You can find more information in the Terms of Sale section.
For us, your security and trust come first, because without them we would not exist. That is why we apply strict protection to your personal data, which we will never pass on to third parties, in line with our Privacy Policy.
We also use the most secure card payment system on the market (as well as PayPal and bank transfer), since for card payments we use a payment gateway or virtual POS. This system connects you directly with the bank, without us ever seeing your card details. In other words, when you place your order the application redirects you to the bank page and it is with the bank that you complete the transaction. At Antic&Chic we neither ask for nor store your bank details in order to place an order.
Yes, we love gifts! If you like, you can also add a message that we will include on a note in the parcel. During the checkout process you will be able to fill in these details and give a delivery address that is different from the billing address.
You can find more information in the Terms of Sale section.
For the time being Antic&Chic only ships to Spain (mainland and Balearic Islands) and Portugal. If you are interested in receiving a parcel anywhere else outside Spain, you can get in touch with us by email and we will look for the best option.
You can find more information in the Terms of Sale section.
At Antic&Chic we believe it matters that you receive your purchase as soon as possible and with a quality service, since whoever delivers our parcels is the face of our shop that you see. Deliveries take a maximum of 5-6 working days. We hand orders over to the courier service within a maximum of 3 days once payment has been confirmed. The courier delivery time is 24/48h.
You can find more information in the Terms of Sale section.
If you want to return your order, you have fourteen calendar days (from the day you receive your order) to get in touch and let us know at shop@anticandchic.es.
If the reason for the return is that the product arrived damaged or that you received the wrong product, the return will be free of any additional cost. In any other case, any additional costs arising from the return will be at your expense.
We will let you know how to proceed by email. A return means a full refund of the purchase amount. For this, the product must be in perfect condition and you must keep the original packaging and the purchase invoice.
You can find more information in the Terms of Sale section.
Other Frequently Asked Questions
We have premises in Girona where we work and where we show our pieces. It is not a shop in the usual sense, because we open by appointment only, but if you would like to come and visit us we will be delighted to welcome you and show you everything we do there. Get in touch to arrange a visit!
At Antic&Chic we want to be as close to you as we possibly can:
- You can send us an email at hola@anticandchic.es
- You can call us on 606 287 237, Monday to Thursday from 8:30 to 15:00, and Friday from 8:30 to 13:00.
- And of course through social media and the blog.
- Visit our Contact page
